Meet TribunalBot ⚖️

Any service booking where the work was not completed as described, the provider did not show up, you were overcharged, or there was property damage. All disputes must relate to a PropertyHub booking.

Yes — if the dispute resolves in your favour, the full RM49 case fee is refunded within 3 working days. If the dispute is rejected or ruled against you, the fee is non-refundable.

AI pre-screening happens within 2 hours. Simple cases are typically resolved within 24 hours. Complex cases involving property damage or large amounts may take up to 10 business days.

A PropertyHub digital receipt is required to raise a dispute, as it serves as the contract between both parties. Walk-in or cash transactions outside the platform cannot be disputed through TribunalBot.

Photos of the issue (before/after), screenshots of any communication with the provider, the original booking receipt, and a written description of what went wrong. The more evidence, the stronger your case.

You can escalate to a human admin review within 48 hours of the AI decision. Admin review is free for the first escalation. The admin decision is final and binding.

Yes — once you submit a dispute, the provider is notified via WhatsApp and given 24 hours to submit their response and evidence before TribunalBot makes a decision.

TribunalBot operates as a private mediation service. The resolution is contractually binding under the PropertyHub Terms of Service agreed to by both parties at registration.